There are plenty of hotels in the local area:
Good Hotel London - 10 minute walk
Crowne Plaza London Docklands by IHG - 10 minute walk
Ibis London Excel Docklands - 12 minute walk
Novotel London Excel - 12 minute walk
Sunborn London - 15 minute walk

Ironworks is a cashless event site. We will only accept card or contactless payments.

Free drinking water is available throughout Ironworks at all bars and water points.

Please feel free to bring your own empty reusable water bottle. Single use plastic, glass or liquids are not permitted into Ironworks.

There will be a range of food vendors at Ironworks offering a wide variety of meals and snacks. Vegetarian options and a selection of dietary requirements will be catered for. If you have any specific questions about the food offering, please contact info@ironworks.london.

Our bars at Ironworks will offer a wide selection of beverages, including beers, wines, spirits, soft drinks, and more. We will also be operating a paid keep-cup scheme to help reduce waste and support more sustainable service across the event. Further details to follow.

Smoking and vaping is permitted outdoors only at Ironworks. Please do not smoke inside the warehouse. Single use vapes are not permitted on site, reusable vapes are welcome.

We do not allow bags larger than an A4 piece of paper into Ironworks.

There will be lockers available on site for smaller items, coats and jackets.

We encourage you to only bring essential items to Ironworks.

We offer on-site lockers for rent during your visit to Ironworks, they provide a secure place to store jackets, bags and other small items. Lockers can be booked in advance or purchased on the day, please note these are card payments only. 

‍STORAGE LOCKERS
£15.00
‍Suitable for Day bags/coats etc.450mm D x 245mm W x 280mm H (approx)

‍SMALL ITEM BOXES.
£10.00
‍Suitable for Keys/wallets/phones150mm D x 200mm W x 100mm H (approx)

‍LARGE LOCKER
£20.00
‍Under cover and waterproof, Ideal for storing larger coats/multiple bags that you don't need to access until home time.

Book in advance to avoid queuing and guarantee your locker on arrival. Lockers can be added when you purchase your event ticket.

Phone charging will be available from the lockers and will include fully charged bank and cables for purchase, not for rental.

‍PHONE CHARGING BANKS.
£22 for bank, £6 for cable
‍Bank and cable available for purchase not rental. Fully charged.

If you lose or find an item during Ironworks, please head to Info Point (located outside the warehouse) to report it.

Our Info Point team will do their best to reunite items during the event, however if you are missing property after the event, please contact info@ironworks.london with a description of your item and a member of the team will get back to you as soon as possible. It is likely we will have a high volume of missing items after the event, please be patient while we get back to you.

We will keep lost property items for a maximum of two weeks after the event date, please make sure you get in touch with us as soon as you can.

Entry to Ironworks implies acceptance of the terms and conditions here.

There is no re-entry (pass-outs) for ticketed events.

Security reserves the right to search all guests and property upon entry. Refusal to be searched will result in refusal of entry.

Please note that prohibited items include, but are not limited to the following list.

For a complete and comprehensive overview, please refer to our full Terms and Conditions.

- Outside food or drink (unless for medical purposes)
- Illegal drugs, Nitrous Oxide, or "legal highs"
- Weapons, replica weapons, knives, or blades
- Glass in any form, including bottles and perfume
- Fireworks, flares, smoke canisters, and explosives
- Spray cans and gas canisters
- Drones and professional audio or video equipment
- Laser devices
- Hi-Visibility vests, jackets or clothing
- Airhorns, megaphones, whistles or amplification equipment
- Bicycles, skates, scooters or skateboards
- Flag poles or offensive flags and signage
- Umbrellas and stools
- Camping chairs or furniture
- Sports equipment
- Single use vapes
- Single use plastic
- Confetti, balloons and marker pens
- Bags larger than an A4 piece of paper
- Items displaying proscribed organization symbols
- Anything the security team believe may cause disruption to the event

We will be unable to return confiscated items to customers upon exit, so please ensure you do not bring any of these items with you.

All events at Ironworks are 18+.
Original photo ID (passport, driving licence, PASS card) is required to enter, copies or photos are not accepted.
A strict Challenge 25 policy is in place across Ironworks, please be prepared to show staff your ID.

Tickets should only be purchased through authorised agencies such as SeeTickets, RA, Skiddle and Dice. Unauthorised tickets will not be accepted. Ironworks does not accept responsibility for fraudulent tickets purchased by a third party - refunds cannot be issued.

At Ironworks, we welcome all customers, artists and staff with accessibility requirements, including those deaf or hard of hearing, with visual impairments or neurodivergency. Please refer to our accessibility page here to see the range of facilities we provide to make sure you can plan your visit comfortably.

We maintain a zero tolerance policy on drugs. Please do not bring illegal substances to the venue; we conduct extensive entry searches and will refuse entry to anyone found with drugs, without a refund. We reserve the right to confiscate prohibited items and report individuals to the police where we feel a crime or offence has taken place.

However, your safety is our top priority.  If you or a friend feels unwell, alert staff or head to the medical and welfare centre immediately, there will be no judgement from our staff. Look for signs like heavy sweating, breathing difficulties, or confusion. 

In an emergency, act fast: alert staff, check breathing, and use the recovery position while awaiting our on-site medics. If anything seems wrong, please report it to any member of staff. Help us keep our dance floors safe.

Our welfare team will be present across Ironworks. The team are non-judgemental, approachable and friendly. We encourage you to keep an eye out for each other and contact any member of staff for welfare support should it be required.

Welfare is located near the main entrance, with a smaller welfare hub outside the warehouse, alongside roaming teams throughout Ironworks.

If you or someone else needs a breather, some time out, to report something, or some advice, please contact any member of staff or make your way to the welfare areas.

Our medical team will be present across Ironworks. The team are non-judgemental, approachable and friendly. We encourage you to keep an eye out for each other and contact any member of staff for medical support should it be required.

Our main medical centre is equipped as a functioning hospital and is located near the main entrance. There will also be a smaller medical hub outside the warehouse, alongside roaming teams throughout Ironworks, including presence on the main entrance.

If you or someone else is feeling unwell, please contact any member of staff or make your way to the medical areas.

If you need to bring medication with you to the event, bring it sealed and in existing packaging with a valid prescription (printed or digital via the NHS app).

Our medical teams are fully equipped and will be present at the main entrance, should you require assistance.
Medication can be stored and refrigerated at our medical centres.

If you have specific medication requirements, please contact us in advance at access@ironworks.london or via the form on the accessibility page.

Ironworks is committed to being a safe and inclusive space for everyone. We operate a zero-tolerance policy toward any form of harassment, abuse, or discrimination.

As of April 2026, there is a new offence criminalising sex-based harassment in public.

This includes:
-Leering / staring
-Unwanted sexual comments
-Sexualised and sex-based derogatory slurs
-Following or obstructing / hindering a person's movement

We will not condone criminal behaviour at our events. Anyone causing intentional harassment, alarm or distress based on another person’s sex can be reported to the police and may face criminal charges. 

If you are subjected to or witness this type of harm, you can report to any member of staff on site to seek support. Depending on what you want, this can include:
-Providing support and advice
-Facilitating reporting to the police directly at the event or online
-Working with the event to identify harmful individuals and take appropriate action

Anyone engaging in or accused of harassment or abusive behavior will be immediately evicted from the venue and reported to the police. If you are ejected for violating these safety standards, you will not be entitled to a refund.

We do not tolerate racism, transphobia, sexism, ableism, or any form of prejudice.
This includes:
-Sexual harassment
-Touching someone without their explicit consent
-Following or stalking other guests
-Using threatening, abusive, or insulting language or mannerisms

If you feel unsafe or see something that does not seem right, please report it immediately to any member of staff. Our welfare and medical teams are stationed throughout Ironworks to assist you. 

All staff are trained in Ask for Angela or Ask for Clive. If you need a discreet way to get help, just ask a staff member for "Angela" or "Clive”.

Your safety and enjoyment are our priority. Be respectful of your fellow guests and our staff at all times.

General Enquiries: info@ironworks.london
‍Accessibility: access@ironworks.london
‍Residents: residents@ironworks.london

Tickets are non-refundable unless an event is fully cancelled.

Any issues should be raised with staff before leaving the venue.

Alternatively, complaints can be made to info@ironworks.london.